PlayStation 4 FAQs
Update 26th November – For customers wondering when you will expect to receive your preorder: If you have paid a deposit when placing your preorder, we aim to process your order by 20th December, which should ensure it is with you by Christmas.
Update 25th November – We are currently experiencing a very high volume of contacts. If your query is about your PS4 order, your console is reserved for you and we will call you soon.
Due to the high volume of queries regarding individual orders we have received on these pages and directly through our Customer Service team, we have now closed the comments on these pages. Please refer all queries regarding PlayStation 4 orders via our Customer Service Team. We will contiune to update the FAQ page with relevant information.
Below are some of the most frequently asked questions about the new PlayStation 4 console. Even this close to release day, we’re still happy to offer the answers below to you, the GAME Community.
We are happy to try and answer any questions you have about the PS4 console and games. However, please read the FAQs and the comments below before asking a question – questions that have already been answered will not be posted. Questions regarding your own order should be directed to our Customer Service Team as they will be answered more immediately.
Important update regarding Watch Dogs & DriveClub
Update 5th November 2013
I’ve ordered the DriveClub/Killzone bundle. What is happening to my order?
In order to ensure you do not miss out on receiving your console at launch, we’ve made the difficult decision to transfer your order to a PS4 bundle with Only at GAME Killzone Steelbook. You should be receiving an email confirming this.
I upgraded to a Watch_Dogs/PS4 fixed pack. What is happening to my order?
In order to ensure you do not miss out on receiving your console at launch, we’ve made the difficult decision to transfer your order back to just the PlayStation 4 console. You should be receiving an email confirming this.
I’ve preordered/deposited a copy of Watch_Dogs and/or DriveClub, what happens to my order?
Your preorder or deposit is still valid for the new 2014 release date, so you don’t need to panic.
I want to cancel/move my pre-order/deposit, can I do that?
Yes, of course – but these are both games game that will be worth waiting for. If you really would like to move your pre-order/deposit to a different title or even cancel it, you’ll need to speak to our Customer Services Team for online orders, or to the staff in the store you preordered from.
Update 26th November 2013
If you have paid a deposit when placing your preorder, we aim to process your order by 20th December, which should ensure it is with you by Christmas.
Update 10th October 2013
I’ve had an email about my PS4 pre-order but I’m not sure what to do about it. What should I do?
If you get in touch with our contact centre then they’ll be able to help out with any queries you might have
I’ve heard other customers are getting emails about their PS4 pre-orders but I haven’t heard anything yet. What should I do?
Don’t panic! We’ve been contacting all the PS4 pre-order customers who ordered before 5th August. If you think you should have been contacted and you haven’t had an email, get in touch with our contact centre and they’ll help you out.
I ordered after August 6th – will I be offered the chance to upgrade to a bundle?
We’re hoping to offer the chance to upgrade to as many customers as possible. Right now Customers who ordered before August 6th take priority for these bundles.
Will you be holding midnight/early openings for PlayStation 4?
Yes indeed – full details are on our Midnight Launches Page.
Update 26th September 2013 – Bundles
Selected bundles were offered and allocated to Phase 1 (guaranteed for launch) customers to change their order to without losing their launch day guarantee.
New bundles have been advertised onsite since then and you are free to order these. If you have an existing preorder and wish to change to a bundle, this may result in you losing your current place in the preorder "queue".
Update 20th August 2013 – Release Date Confirmed
When will the PlayStation 4 be available?
We are pleased to confirm that the PlayStation 4 will be released on the 29th November 2013.
Changing your Order
Update 1st August 2013
If I have preordered my console and see a bundle I prefer, can I switch my order?
If you see a bundle you would prefer to preorder instead, simple contact our Customer Services team who will be able to guide you through switching from your current preorder. However, if you choose to switch to a bundle after we have reached our allocation of launch day stock, there is a chance you may lose your day one guarantee.
Payment and Delivery
Update 1st August 2013
Can I trade in my old console(s) against my Playstation 4 preorder?
While we don’t have any PS4-specific trade-in offers, you will be able to trade your PlayStation 3 in towards the cost of your new console if you order in-store. Unfortunately, Gift Card credit cannot be used against any online preorders, and the PS4 is no exception to this.
Update 10th October 2013
If I order online can I pick up my order in-store?
Online orders will be despatched to your designated delivery address and cannot be collected from store. The only orders that can be collected from store are those placed in that particular store.
Update 15th July 2013
Will Grand Theft Auto V be coming to PlayStation 4?
Rockstar have made no announcements regarding a PS4 release for GTA V – their comments have suggested it will be focussed on the current generation of consoles.
Will I be able to play/chat online on PlayStation 4 with friends who are on PlayStation 3?
No announcement has been made regarding cross-platform chat or play between PS3 and PS4.
Will the PlayStation Move controller work on PlayStation 4?
Yes – the PS Move wand will be compatible with the new PlayStation 4 camera in certain games.
Will my existing PS3 headsets/accessories work on PlayStation 4?
SONY are yet to release a definitive list on which existing accessories etc. will work with PS4. They have confirmed that the Dualshock 3 controller will not be compatible, so this would suggest other controllers based on this technology will also not be compatible.
Update: SONY have confirmed that PlayStation 4 will support PlayStation 3 wireless headsets.
How much will the PlayStation 4 cost?
The PlayStation 4 Console is priced at £349.99.
What’s included with the PlayStation 4?
The PS4 console comes with the new Dualshock 4 controller. Also included are a mono headset, HDMI cable and USB cable. The PS4 camera is not included with the console and will be available separately.
How do I pay for my PlayStation 4 deposit/preorder? (Updated 1st August 2013)
We will take the £20.00 deposit at the time of placing your preorder. The remaining balance will be taken when your order is ready for despatch. We are currently not offering any other payment plans or number of instalments.
Customers who have ordered online will receive a reminder email approximately two weeks before despatch to ensure you have funds in your account for when payment is due to be taken. If we have any problems processing the balance of your payment, this may result in you losing your reservation.
Please Note: If you placed your preorder online prior to 24th May, we will not be taking a £20 deposit, and will instead be charging the full cost of £349.99 a few days prior to despatch.
How much will PlayStation 4 games cost?
We have confirmed the price of many PS4 titles and this is reflected in our listings. We will of course update our listings with more prices as and when we can. And if the price changes before release day, you will always pay the lowest price.
Will my PSN account carry over to PlayStation 4?
Yes – your PSN account will remain the same regardless of which PlayStation console you are using.
Will I need a PlayStation Plus to play online on PlayStation 4?
Yes, in order to play games online you will require a PlayStation Plus subscription. However, all other online functionality, including chat, movies, music and social media, will remain free to use.
Will I be able to chat with friends playing other games on PlayStation 4?
Yes – as long as your friend is connected to PSN, you’ll be able to chat with them, whatever they’re doing or playing. And with the PS Vita’s connectivity, you’ll be able to chat with PS Vita users, too!
Will PlayStation 4 be compatible with PlayStation 3 games?
Unfortunately not, as the PlayStation 4 runs on different internal architecture. However, a wide range of PlayStation games from across the generations will be able to be played using SONY’s Gaikai cloud streaming service.
Will PlayStation 4 games also come out on PlayStation 3?
This will vary from title to title. Some games, like Killzone Shadow Fall, will be exclusive to PlayStation 4, some will be exclusive to multiple PlayStation platforms, and others, like Call of Duty: Ghosts, will be available on multiple platforms.
Can I play preowned games on PlayStation 4?
Yes – SONY made it very clear at E3 that there will be no change in how preowned games will work on PS4 to the model currently in use.